Florida Shines with 5 Malls Among Nation’s Most Reviewed

A new report from Digital Directory Express reveals that Florida is a hotspot for popular shopping destinations, boasting five malls among the most-reviewed in the U.S.

Using Google review data, the study ranked malls by customer feedback volume and satisfaction. Florida’s standout performer is Bayside Marketplace in Miami, which secured the second spot nationwide with over 72,000 reviews.

Also making the list are:

• Sawgrass Mills – 63,950 reviews
• Dolphin Mall – 60,421 reviews
• The Florida Mall (Orlando) – 44,441 reviews
• Aventura Mall – 41,273 reviews

All but one are located in South Florida, underscoring the region’s retail appeal.

Topping the list overall was Navy Pier in Chicago, earning over 80,000 reviews.

“The malls on this list reflect the variety of stores and items the average American seeks,” said a Digital Directory Express spokesperson. “Review volume shows where people are shopping—and talking.”

The report highlights the growing influence of online reviews in shaping shopping choices. According to their data:

• 83% of shoppers read Google reviews before visiting a location
• 74% check more than one review site
• 43% consult local news sources

Florida’s strong presence in the rankings showcases its role as a key player in American retail tourism.